CLIENT'S / CITIZEN'S
CHARTER
THE HANDICRAFTS & HANDLOOMS EXPORTS CORPORATION OF INDIA LTD., JAWAHAR
VYAPAR BHAWAN ANNEXE, 1-TOLSTOY MARG, NEW DELHI.
WE ARE
A Central Public Sector Undertaking under the administrative control of the
Ministry of Textiles, Government of India established with the twin
objectives of :
i. To undertake export of Handicrafts, Handlooms Products, Khadi &
Products of Village Industries from India.
ii. Export Promotion and Trade development of Handicrafts and Handlooms
products (including hand-knotted woolen carpets and ready made garments) and
also to undertake export of gold and silver jewellery/articles and import of
bullion, timber and other raw materials.
OUR MISSION
We shall
Strive to make available Indian handicrafts and Handlooms products
traditionally produced in the remote parts of the country to all parts of
Globe. Strive to achieve qualitative improvement in goods produced by the
artisans, weavers and crafts persons in order to augment the credibility of
India handlooms and handicrafts products in the export markets. Strive to
improve the productivity of the artisans, weavers and crafts persons through
developmental activities in order to improve and sustain their quality of
life.
OUR VALUES
Buyers satisfaction
Transparency and courtesy
Prompt and professional service
Compassion and better business sense.
OUR COMMITMENTS
We are committed
» To provide quality merchandise to foreign buyers within the
stipulated delivery schedule.
» To provide avenues for better prices to the artisans, weavers and
craft persons.
» To Provide technical, financial, marketing and other assistance to
the artisans, weavers and crafts persons viz a viz foreign buyers.
» To improve the profitability of the Corporation and to give the
Government better returns for the money invested by it.
» To ensure original handmade/ crafted products of Indian origin.
» To ensure revival of languishing art & craft of India.
OUR OBJECTIVES
Social:
1. Contributing to better quality of life of craftsmen and preservation of
traditional crafts as national heritage.
2. Benchmarking for wage/equitable return to artisans/weavers as a role
model employer.
Economic:
1. Development and export of handicrafts /handlooms of India and to exploit
their potential to the maximum extent.
2. Catalytic agent’s role for the Industry and as a
platforms/marketing arms to lower rung of artisans/weavers who otherwise do
not have means to export of their products and are reduced to daily rated
workers
OUR PROMISE
Prompt responses
Quality consciousness
OUR MAIN PRODUCTS
Handlooms
Exhaustic range of fabrics for dresses and home furnishings in cotton,
jute, silk, wool in various blends and textures, dobby, jacquard, prints,
embroideries etc. including carpets.
Handicrafts
Wooden, stoneware, metalware, grassware, papier machie, glassware, clay,
teracotta, ceramics and their various blends as objects of art and utility.
Jewellery
Gold, Silver and studded, semi-precious and costume jewellery.
Items of imports
Bullion, Silk, Cotton, Timber and any other raw material required by end
users.
OUR CLIENTS
Foreign buyers
Located all over the globe and particularly in France, USA, Japan, Spain,
Italy, UK, South Africa, Kuwait and UAE etc.
Domestic customers
At our Souvenir shops,
PSUs,
Corporates,
Various Govt. departments
Foreign missions
Indian Missions abroad
Suppliers
Original Crafts persons,
Original Weavers,
Cluster of Artisans & their Societies
Dealers/Jewellery Associates who in turn adopt any of the above three.
OUR REACH
» Corporate Office in New Delhi.
» Regional Branches at Chennai, Kolkata, Mumbai, Delhi.
» Souvenir Shops at Dilli Haat, Craft Museum and National
» Museum at Delhi and Weavers Service Centre at Mumbai.
» Procurement Centres at various places throughtout India.
OUR LIAISON
Ministry of Textiles
Ministry of Commerce
Standing Conference on Public Enterprises
Office of the Development Commissioner (Handicrafts)
Office of the Development Commissioner (Handlooms)
All PSUs under the Ministry of Textiles
Indian Trade Promotion Organization
Export promotion Council for Handicrafts
Wool & Woolen Export Promotion Council
Carpet Export Promotion Council
All State Emporia.
Various Councils in India and Abroad
Foreign Missions- Indian Embassies etc.
OUR RESPONSE TO COMPLAINTS AND GRIEVANCES
We are committed to act upon any complaint/suggestion/grievance in the
quickest possible time, not later than 30 days after receipt for which we
have a Public Grievance Committee headed by a General Manager with the
overall supervision of the Chairman & Managing Director.
The artisans/suppliers/designers may file their suggestions,
grievances/complaints in any of the regional offices or in the Corporate
office and they may also be dropped in the complaint/suggestion boxes kept
at the entrance of each office on any working day.
The foreign buyers can register their complaints/suggestions through our
e-mail address. Or
Through e-mail address of various regional offices as under:
Corporate Office : hhecnd@hhecworld.in
Mumbai Regional Office : hhecmumbai@mtnl.net.in ,hhecmumbai@hhecworld.in
Kolkata Regional Office : hheckol@sify.in , hheckol@hhecworld.in
Chennai Regional Office : hhecmds@vsnl.com , hhecgm@eth.net , hhecchennai@hhecworld.in
Shri Ujjal Datta, is the nodal officer for complaints.
He is the Incharge, CPIO - Central Public Information Officer.
He is Incharge Public Grievance Redressal Officer, for receiving complaints under PIDPI (Public Interest Disclosure and Protection of Informers).
He is also nominated as CISO (Chief Information Security Officer of HHEC.
Other CPIO's for the branches are:
| CPIO & Public Grievance Redressal Officer | Branch Name |
| Shri K. Venkataraman, Senior Manager | HHEC, Chennai |
| Shri R.J. Dhamankar, Dy. Manager | HHEC, Mumbai |
| Shri Anil Kumar, Dy. Manager (Tech.) | HHEC, Kolkata. |
Public Grievance Committee headed by a General Manager/D(Fin.)/next senior officer in his absence with the overall supervision of the Chairman & Managing Director.
